Can I make a custom design?

At this time we are unable to create any custom jewellery orders. Please check out our current collection to find something you love!

How are Secret Wood pieces made?

All our jewellery is handmade by our craftsmen using different combinations of wood and resin. Some styles feature additional material such as blossoms and gold leaf. Every piece is unique and one of a kind and showcase an enchanting secret world.

What kind of silver do you use?

We use a durable 925 sterling silver in all our silver jewellery. This material is an extremely durable alloyed metal. Our sterling silver contains no traces of nickel or lead.

This material is often a great option for people with metal sensitivities!

How fragile are your pieces?

Like any piece of jewellery, a certain amount of care is required to extend its life span. Ordering the right ring size, and taking good care of the piece (avoid extended contact with moisture) will help keep it lasting long.

What is the warranty?

If something happens to your order, please contact us at askus@mysecretwood.comOur return policy is 30 days from the moment you receive your piece.

Keeping you happy makes us happy.

How long does it take to receive an order once it's placed?

Our current crafting time is 4-5 weeks from the time you place your order to when it is ready. Please plan accordingly.

Once the order is ready and sent, delivery time depends on the country from which the ring is ordered, and the type of courier service selected.

 

How do I use a promo code? 

If you have a promo code, lucky you! The code can be redeemed at checkout (the same page you enter your shipping information). 

Please note that only one promo code can be applied per order. 

Do you ship worldwide? How much does shipping cost?

Yes, ship worldwide to all countries.

Canada 
Canada Post - with tracking number
UPS - with tracking number

USA 
Canada Post - without tracking number
DHL Express - with tracking number

International (all other countries)
Canada Post - without tracking number
DHL Express - with tracking number

SHIPPING COST IS CALCULATED AT CHECKOUT.

Import duty and tax fees may apply in your country. Please take a moment to visit the page of our courier for more information.

What if I don't like my order?

You probably won't like it… you’ll love it! We make sure to send a picture of any pieces in your order before we ship it. This is done to ensure you are 100% happy with your purchase.

How do I know my ring size?

Please refer to our sizing chart to find your correct ring size.

To get the most accurate fit, please visit your local jewellers and get sized in American ring standard sizing. Please note, our rings are considered wide-band rings. 

What if my ring does not fit?

If your ring doesn’t fit, we'll gladly help you out! We'll offer a complimentary resize for up to 30 days from the day the order is received. With a resize we create a brand new ring in the correct size.

If you require further resizing a resize fee of $30 USD will be applied.

Please get in touch with us at askus@mysecretwood.com if you need a get an order resized.

 

In what currency are your prices? 

All products on our website are sold in USD.