Can I make a custom design?

At this time we are unable to create any custom jewellery orders. Please check out our current collection to find something you love!

What is the turtle pendant made of? How is it made? 

Our World Turtle pendants are made of a 925 sterling silver base and wood and resin turtle shell. Some shells include additional elements such as blossoms and gold leaf. Powerful magnets are integrated in the design allowing all turtle shells to be interchangeable. All pendants include a 20” sterling silver chain.

All our pendants are handmade by our craftsmen. Each turtles shell is unique and one of a kind and showcase an enchanting secret world.

 

What is the size? 

Width (arm to arm): 25mm 
Length (head to tail): 35mm
Depth (shell): 18mm

Chain length: 20"

What kind of silver do you use?

We use a durable 925 sterling silver in all our silver jewellery. This material is an extremely durable alloyed metal. Our sterling silver contains no traces of nickel or lead.

This material is often a great option for people with metal sensitivities!

How fragile are your pieces?

Like any piece of jewellery, a certain amount of care is required to extend its life span. Ordering the right ring size, and taking good care of the piece (avoid extended contact with moisture) will help keep it lasting long.

What is the warranty?

If something happens to your order, please contact us at askus@mysecretwood.comOur return policy is 30 days from the moment you receive your piece.

Keeping you happy makes us happy.

How long does it take to receive an order once it's placed?

Our current crafting time is 4-5 weeks from the time you place your order to when it is ready. Please plan accordingly.

Once the order is ready and sent, delivery time depends on the country from which the ring is ordered, and the type of courier service selected.

 

How do I use a promo code? 

If you have a promo code, lucky you! The code can be redeemed at checkout (the same page you enter your shipping information). 

Please note that only one promo code can be applied per order.

Do you ship worldwide? How much does shipping cost?

Yes, ship worldwide to all countries.

Canada 
Canada Post - with tracking number
UPS - with tracking number

USA 
Canada Post - without tracking number
DHL Express - with tracking number

International (all other countries)
Canada Post - without tracking number
DHL Express - with tracking number

SHIPPING COST IS CALCULATED AT CHECKOUT.

Import duty and tax fees may apply in your country. Please take a moment to visit the page of our courier for more information.

What if I don't like my order?

You probably won't like it… you’ll love it! We make sure to send a picture of any pieces in your order before we ship it. This is done to ensure you are 100% happy with your purchase. 

In what currency are your prices? 

All products on our website are sold in USD. 

 

Any another question? Get in touch with us through our Contact page!